Contact Us
Last updated: December 24, 2025
We're here to help! Whether you have questions, need support, or want to provide feedback, please don't hesitate to reach out.
Contact Information
📧 General Inquiries
For general questions about our service, features, or company:
support@images-ai.app🛟 Customer Support
For technical issues, billing questions, or account help:
support@images-ai.appResponse Time: We typically respond within 24-48 hours on business days.
🔒 Privacy & Data Protection
For privacy concerns, data protection requests, or GDPR-related inquiries:
support@images-ai.appUse this email to exercise your rights under GDPR (data access, deletion, portability, etc.). See our Privacy Policy for details.
💼 Business Inquiries
For partnerships, enterprise solutions, or business opportunities:
support@images-ai.appPostal Address
Harshil Agrawal
Images AI
Helene-Jacobs-Str.
14199 Berlin
Germany
For complete legal information, please visit our Impressum.
Frequently Asked Questions
Before contacting us, you might find answers to common questions below:
How do I reset my password?
Visit the login page and click "Forgot Password." You'll receive an email with instructions to reset your password.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings under Billing, or contact support at support@images-ai.app. See our Terms of Service for details.
Do credits roll over to the next month?
No, credits reset at the beginning of each billing period and do not carry over. Unused credits expire at the end of your billing cycle.
How do I delete my account and data?
To request account deletion and exercise your GDPR right to erasure, contact us at support@images-ai.app. Your data will be deleted within 30 days, except where retention is required by law.
Can I use generated images commercially?
Yes, you retain full ownership of all images you generate. You can use them for personal or commercial purposes. See our Terms of Service for details.
How do I report inappropriate content?
If you encounter content that violates our Acceptable Use Policy, please report it immediately to support@images-ai.app with as much detail as possible.
Report a Violation
⚠️ Report Illegal or Harmful Content
If you've encountered illegal content, child exploitation material, or content that violates our Acceptable Use Policy, please report it immediately:
support@images-ai.appInclude: Description of violation, link or identifier (if available), and any supporting evidence. We investigate all reports promptly and take appropriate action.
EU Consumer Dispute Resolution
EU consumers may use the European Commission's Online Dispute Resolution platform for resolving disputes:
https://ec.europa.eu/consumers/odrOur email address for the platform is listed above. We are not obligated to participate in dispute resolution proceedings before consumer arbitration boards but may do so voluntarily.
Response Times
- General Inquiries: 24-48 hours on business days
- Support Requests: 24-48 hours on business days
- Privacy/GDPR Requests: Within 30 days as required by GDPR
- Urgent Issues: We prioritize critical technical issues and security concerns
Business Days: Monday - Friday, excluding German public holidays
We're Here to Help
Your feedback and questions help us improve. We read every message and strive to provide helpful, timely responses. Thank you for choosing Images AI!